Answers

We frequently receive questions about how this new and exciting technology — and how the process works for you.
Below please find answers to commonly asked questions:

Q. How long will it take to receive my products?
A. Your action pictures™ products will normally be produced and shipped within 2-3 business days. The delivery speed depends on the shipping method you select :
- Standard (1st class/ parcel post) : 3-5 business days
- Priority : 2 business days
- Overnight : 3.p.m. next business day
Q. What if my order does not arrive?
A. Please contact our customer care department at 1-888-821-4234
Q. Which web browsers can I use?
A. action pictures™ currently supports Firefox, Safari, Google Chrome, Opera and Internet Explorer (8 and later).

Q. What if I am having problems uploading my images?
A. Consider upgrading your web browser to the latest version.
Q. What kind of photos are best for action pictures™ Products?
A. Most photos will work just fine but please see the Helpful Tips page for obtaining the best results possible.
Q. Is there a Minimum Resolution requirement?
A. Yes. Please see the Helpful Tips page.
Q. Can I use photos scanned from my film camera?
A. Yes, as long as the scanned images have a resolution of at least 300 dpi.
Q. Can I get custom sized prints?
A. Not at this time.
Q. What is Lenticular Imaging?
A. If you feel your action pictures™ card, you will notice a ridged surface on the front of the print. This ridged surface is actually a lenticular lens which allows you to see different images when you hold it at different angles.

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