Answers

We frequently receive questions about how this new and exciting technology — and how the process works for you. Below please find answers to commonly asked questions:

Q. How long will it take to receive my products?
A. Your tracerpix products will normally be produced and shipped within 2-3 business days. The delivery speed depends on the shipping method you select :
- Standard (1st class/ parcel post) : 3-5 business days
- Priority : 2 business days
- Overnight : 3.p.m. next business day
Q. What if my order does not arrive?
A. Please contact our customer care department at 1-888-821-4234
Q. Which web browsers can I use?
A. tracerpix currently supports Firefox, Safari, Google Chrome, Opera and Internet Explorer (8 and later).

Q. What if I am having problems uploading my images?
A. Consider upgrading your web browser to the latest version.
Q. What kind of photos are best for Tracerpix Products?
A. Most photos will work just fine but please see the Helpful Tips page for obtaining the best results possible.
Q. Is there a Minimum Resolution requirement?
A. Yes. Please see the Helpful Tips page.
Q. Can I use photos scanned from my film camera?
A. Yes, as long as the scanned images have a resolution of at least 300 dpi.
Q. Can I get custom sized prints?
A. Not at this time.
Q. What is Lenticular Imaging?
A. If you feel your tracerpix card, you will notice a ridged surface on the front of the print. This ridged surface is actually a Lenticular lens which allows you to see different images when you hold it at different angles.

Your Question isn't here? Please Contact Us
Need to return a Tracerpix product: TracerPix Return Form

Previous page: How it Works
Next page: Helpful Tips